ftp support

FTP Configuration

Note: These instructions are for WS_FTP, an ftp program created by Ipswitch. If you use a different ftp program, read these instructions first, as the setup may be similar. If you still require assistance after reading these instructions, please contact us for further information.

1. Start up your FTP program
   
   
2. Enter a profile name
   Enter a name that will help you remember which web site this profile will connect you to. A good profile name is the same as the ftp server name where your web site is located.
   e.g. ftp.yourdomain.com
   e.g. ftp.ncsl.ca
   
   
3. Enter your Host Name/Address
   Your host name/address will be the name of the ftp server where your web pages are stored. It is usually similar to your web site address, but with "ftp." instead of "www." at the beginning.
   e.g. ftp.yourdomain.com
   e.g. ftp.ncsl.ca
   
   
4. Select your Host type
   This option is usually set to automatic. You should change this only if you are having trouble connecting, or sending files, or if a technical support representative asks you to.
   
   
5. Enter your User ID and Password
   Enter your web user ID and password in the designated boxes. You may want to enable the option of saving your password, this way you don't have to type it in every time you want to connect. You can do this by checking the box that says "Save Pwd".
   
   
6. Passive Transfers
   In the advanced section of the setup, you may need to use the passive transfers option. If you are able to connect, but see nothing in the remote site's folder listing, then checking or unchecking the passive transfers box should solve this. Try experimenting with that option to see what works best for you.
   
   
7. Main Web Folder
   This is the folder on the ftp server where your pages are stored. Most of our servers require this to be set to "/web" (including the leading slash). If you are not sure what the folder should be, please contact us for more information.